Shipping policy

Shipping & Delivery Policy

Thank you for shopping with Alankar by Bibi. We carefully inspect and package every order before shipment. Please review the following information before placing your order.

Shipping Locations

We ship within the United States and to selected international destinations. Available shipping methods, rates, and estimated delivery times are displayed at checkout based on the delivery address.

Ready-to-Ship Orders

Ready-to-ship orders are generally processed within 2–4 business days, excluding weekends and U.S. holidays.

Processing time is the time needed to inspect, prepare, and package an order before it is handed to the shipping carrier. It is separate from the carrier’s estimated transit time.

During holidays, promotional periods, severe weather, or unusually high order volume, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to contact you.

Preorders and Special Orders

Preorder, customized, and special-order items require additional processing time. The estimated availability or processing period will be stated on the applicable product page or communicated when the order is confirmed.

Preorder dates are estimates and may change because of artisan production, supplier schedules, quality inspections, customs processing, or other circumstances outside our direct control.

If an order contains both ready-to-ship and preorder items, the complete order may be shipped together when all items become available unless otherwise arranged.

Shipping Rates and Delivery Estimates

Shipping charges and available delivery options are shown at checkout before payment.

Most eligible domestic orders will be shipped using a tracked service such as USPS Ground Advantage, which generally has an estimated carrier transit time of 2–5 business days. Carrier transit times are estimates and begin after the package has been accepted by the carrier.

Delivery dates are not guaranteed unless the selected shipping service expressly provides a guaranteed delivery commitment.

Order Tracking

When tracking is available, customers will receive a shipping-confirmation email with the tracking number after the order has been fulfilled.

Please allow time for the carrier to scan and activate the tracking information. Tracking may not update immediately after the shipping label is created.

Address Accuracy and Address Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

Alankar by Bibi is not responsible for delays, returned packages, or delivery problems caused by an incorrect or incomplete address supplied by the customer. Additional shipping charges may apply if an order must be resent.

Carrier Delays

Once a package has been handed to the shipping carrier, delivery is subject to the carrier’s operations.

Alankar by Bibi is not responsible for delays caused by severe weather, carrier disruptions, peak-season volume, transportation interruptions, customs inspections, incorrect addresses, or other circumstances outside our reasonable control. We will assist customers with available tracking and carrier information when possible.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

Check the delivery area, mailbox, parcel locker, front desk, or building office.
Ask household members or neighbors whether they accepted it.
Allow up to 24 hours, because some carriers occasionally mark packages delivered shortly before final delivery.
Contact the shipping carrier for delivery details.
Contact Alankar by Bibi with your order number and tracking information.

Packages reported missing after confirmed delivery will be reviewed individually. A replacement or refund is not automatically guaranteed.

Customers may request a signature-required shipping option before fulfillment. Alankar by Bibi may also require a signature for certain high-value orders.

Lost or Damaged Packages

If a package appears lost in transit or arrives visibly damaged, contact us promptly through our Contact Us page with your order number, photographs, and tracking information.

For damaged, missing, or incorrect contents, customers must follow the claim requirements in our Return and Refund Policy, including submitting a continuous, unedited package-opening video within 48 hours of the carrier’s recorded delivery time.

Please keep the jewelry, shipping box, label, packaging, and protective materials while the claim is being reviewed.

Refused and Undeliverable Packages

If a package is returned because of refusal, an incorrect or incomplete address, unsuccessful delivery attempts, or failure to collect it, the customer may be responsible for the original shipping cost and any reshipping charges.

Any approved refund will be handled according to our Return and Refund Policy. Original shipping charges are generally nonrefundable.

International Orders

International customers are responsible for reviewing their country’s import requirements before ordering.

International orders may be subject to customs duties, import taxes, brokerage charges, or other government fees. These charges are not included in the product price or shipping charge unless expressly stated at checkout and are generally the customer’s responsibility.

Customs processing may delay delivery. Alankar by Bibi cannot guarantee international delivery dates or control customs inspections, duties, or release times.

If an international package is refused or returned because applicable duties or fees were not paid, any eligible refund may be reduced by the original shipping cost, return charges, customs fees, and other costs incurred.