Refund policy

Return and Refund Policy

Thank you for shopping with Alankar by Bibi. Due to the delicate nature of jewelry and for hygiene and quality-control reasons, all sales are final. We do not accept general returns or exchanges.

Please review product descriptions, measurements, colors, photographs, availability, and estimated processing times carefully before placing your order.

Final-Sale Items

We do not accept returns or exchanges for:

  • Change of mind or personal preference

  • Sizing, fit, weight, or color preference

  • Event cancellation or change of plans

  • Items that have been worn, tried on for an event, altered, damaged, or mishandled

  • Earrings and other pierced jewelry

  • Bridal jewelry

  • Sale or clearance items

  • Preorders, customized items, and special orders

  • Minor variations in handcrafted details, stone placement, bead placement, finish, or color that do not constitute a defect

Colors may appear slightly different depending on lighting, photography, and screen settings. These minor differences are not considered defects.

Damaged, Defective, Missing, or Incorrect Items

Every order is inspected before shipping. If your order arrives damaged, defective, incomplete, or incorrect, contact us through our Contact Us page within 48 hours of the carrier’s recorded delivery time.

Your message must include:

  • Your full name

  • Order number

  • A description of the issue

  • Clear photographs of the package and jewelry

  • A continuous, unedited package-opening video

Unboxing Video Requirement

To request assistance for a damaged, defective, missing, or incorrect item, customers must record one continuous, unedited video that:

  • Clearly shows the shipping label

  • Shows the package completely sealed before opening

  • Records the entire package-opening process from beginning to end

  • Clearly shows all jewelry and packaging received

  • Clearly shows the reported damage, defect, missing item, or incorrect item

  • Contains no pauses, cuts, edits, or interruptions

Claims submitted without a complete unboxing video may not be eligible for approval because we may be unable to verify the item’s condition or the package contents at delivery.

Please keep the jewelry, original box, tags, protective materials, and shipping packaging until your claim has been fully reviewed.

Approved Claims

Submitting a claim does not automatically guarantee approval. We will review the order information, photographs, unboxing video, packing records, and delivery information.

If a claim is approved, Alankar by Bibi will offer an appropriate resolution based on the circumstances and product availability. This may include:

  • Replacement of the same item

  • Replacement with an agreed alternative

  • Store credit

  • A partial or full refund to the original payment method

Do not return an item without written authorization. Unauthorized returns will not be accepted. If a return is required because we sent a damaged, defective, or incorrect item, we will provide return instructions.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

Order Cancellations

Ready-to-ship orders may be cancelled only if the cancellation request is received before the order has been processed or fulfilled. Once processing or fulfillment has begun, cancellation cannot be guaranteed.

Preorder deposits and payments are nonrefundable once the preorder has been confirmed or placed with the supplier. Customized and special orders cannot be cancelled after confirmation.

Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address. If an order is returned because of an incorrect or incomplete address, refusal, or unsuccessful delivery attempt, the customer may be responsible for the original shipping cost and any reshipping charges.

Shipping charges are nonrefundable unless the order was incorrect or defective due to an error by Alankar by Bibi.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, the delivery location, and the shipping carrier.

Alankar by Bibi is not automatically responsible for packages lost or stolen after confirmed delivery. We will review these situations individually and assist with available carrier information when possible.

Contact Us

For questions about an order or this policy, please contact us through the Contact Us page on our website. Include your order number in all order-related messages.